Order & Shipping

Shipping & Returns Policy

Welcome to Baron Rum! We strive to process and deliver your orders as quickly and efficiently as possible. This Shipping & Returns Policy will provide you with all the information you need about our shipping methods, delivery times, returns procedures and terms.

  1. Shipping Policy

1.1 Shipping Methods

1.1.1 We offer a variety of shipping options, including standard shipping and express delivery. The available options and costs will be displayed at checkout.
1.1.2 Orders are shipped via reliable courier services such as PostNL, DHL or UPS.

1.2 Delivery times

1.2.1 Standard Shipping: Delivery within 1-5 working days within the Netherlands.
1.2.2 International Shipping: Delivery times vary depending on destination. Usually within 7-21 business days.

1.3 Shipping costs

1.3.1 Shipping costs depend on the chosen shipping method and the delivery address. The exact costs are shown at checkout.
1.3.2 Orders above a certain amount (indicated on the website) qualify for free standard shipping within the Netherlands.

1.4 Shipping confirmation

1.4.1 After placing an order, you will receive a confirmation email with the details of your order.
1.4.2 Once your order has been shipped, you will receive a shipping confirmation with a tracking number that allows you to track your package.

  1. Return Policy

2.1 Right of withdrawal

2.1.1 You have the right to cancel your order within 14 days of receipt without giving any reason.
2.1.2 To exercise your right of withdrawal, you must inform us within the withdrawal period via the contact form on our website.

2.2 Return procedure

2.2.1 To return a product, please contact us via the contact form on our website.
2.2.2 Pack the products securely in the original packaging, including all accessories, labels and documents.
2.2.3 Return the package to the following address: Lorentzweg 14F, 3208LJ Spijkenisse . The costs for return shipping are at your expense, unless the product is defective or incorrectly delivered.

2.3 Returns Conditions

2.3.1 Products must be in their original condition and unused, with all original labels and packaging intact.
2.3.2 Products that are damaged or show signs of use are not eligible for return.
2.3.3 Some products, such as personalized items or sealed products that are not suitable for return after opening due to hygiene or health protection reasons, cannot be returned.

2.4 Refunds

2.4.1 After receipt and inspection of the returned products, you will receive a confirmation by e-mail.
2.4.2 If the return meets the conditions, we will refund the purchase amount, including standard shipping costs, within 14 days (after receipt of the return) using the same payment method you used for the original transaction.

  1. Exchange Policy

3.1 If you wish to exchange a product, we recommend that you return the original product using our returns procedure and place a new order for the product you want.
3.2 The costs for return shipment and new shipment are at your expense, unless the product is defective or incorrectly delivered.

  1. Defective or Incorrectly Delivered Products

4.1 If you receive a defective or incorrectly delivered product, please contact us within 7 days of receipt with a description of the problem and, if possible, photos of the defect. You can contact us via the contact form on our website.
4.2 We will provide a free replacement or full refund, including shipping costs.

  1. Contact

For questions about our shipping and return policy, please contact us via the contact form on our website. We will answer your questions as soon as possible.

Thank you for your trust in Baron Rum. We are committed to protecting your privacy and keeping your information secure.